- Q1. When will my order ship?
- A. Your order will be shipped 2~3 business days after payment has been processed. Otherwise, they are shipped the following business day. Please note that Weekends and Korean holidays are not considered business days.
- Q2. Will you ship to my country?
- A. Yes! We ship internationally.
- Q3. How long does it take to arrive?
- A. It depends on shipping method you choose. Standard Shipping(K-Packet) - Approximately 12~40 days (Up to 30 business days) Express Shipping(DHL,EMS) - Approximately 3~7 days (or slightly more)
- Q4. How do I track my order?
- A. You should have received an email from us with instructions on how to track your order after it shipped. You can also view details of your order by visiting to order tracking page.
- Q1. Can I split my order and have it sent to multiple addresses?
- A. Not at this time. You will need to place separate orders.
- Q2. Can I cancel my order?
- A. If your order has not yet shipped or isn't in the process of being packed, we might be able to help. Please contact us for assistance.
- Q3. I made a mistake with my order. How do I change it?
- A. If your order has not yet shipped or isn't in the process of being packed, we may be able to help. Please email us (as this action attempts to halt processing of your order) so we may try to assist. Please note that we cannot guarantee that we can modify your order.
- Q4. Why was my international order charged customs fees?
- A. Why was my international order charged cull international orders are subject to duties and taxes which are levied and collected by your country's customs authorities. We have no control over these fees.
- Q1. Do you accept PayPal?
- A. Yes! In addition to all major credit cards (Visa, MC, AMEX, and Discover), we also accept PayPal
- Q2. Can I pay by check or money order?
- A. No and yes. We do not accept personal checks and Money Order.